Once you have registered and paid for the service, you will be receiving a call from “Hassantuk” team to book a Survey & Installation appointment. During the survey process, the technician will be visiting the home to check the following information:

• Customer Details [Name, Contact Number]
• Plot/Villa Number & Makani Number
• Number of floors & Rooms Exact GPS coordinates for the home
• Type of room & quantity of smoke and heat detectors required as per UAE fire code
• Availability of power for the alarm panel

If the requirements are fulfilled the technician will be proceeding with the installation of the service. If the surveyor identified any deficiencies / snags the homeowner is responsible to rectify it within 5 days from the date of survey.

Either the owner or a nominated person must be at the house to provide access and help with the survey of the house. Authorized person also has to sign on the final quote provided as per the survey conducted by our technician.

The warranty period for the devices is 5 years.

Yes, each order will have its own unique reference number

Once you register, our team will be contacting you to schedule an appointment to survey your home and install the service. Any further notification will be sent to you through SMS and will appear on your home page in the portal. For further assistance, you can call us on 80022220

If customer initially registered through the Hassantuk portal then customer can update the clearance of pending “Power socket for Alarm panel” by logging into the portal or call 80022220 for assistance.

You can reschedule the appointment; however, this must be done 24 hours prior to your confirmed appointment for installation.

Service requires access to Power near the entrance of the home. As a homeowner, you are responsible to provide access to the power socket where alarm panel will be installed.

If there is additional cost identified during the survey visit, you will be charged the additional devices required as per the new quotation given after the survey.

You can pay through 2 different channels:

• In Business Center: You can pay the full amount by cash or bankcard.
• At the online portal: You can pay either full by bankcard or in installments by selected bank credit cards.

You can view the amount you paid and the remaining balance through the portal; however, if needed, you can call 80022220 to view the detailed bill.

Yes

Once the alarm goes off, we are notified immediately.

The alarm’s sensor is designed to be triggered by any excessive smoke or heat for your own safety. It would be better to avoid any activity that would release heavy smoke in the house, however if any false alarm was triggered, you can silence the alarm panel your-self.

Alarms are monitored 24x7, we will only visit for maintenance if any maintenance alarm is triggered by the fire alarm system. You can call us on 80022220 if you notice any issues with the service.

Yes, the alarm panel installed has a backup battery. This backup battery will last up to 24 hours, which is dependent on the usage of the alarm during those 24 hours. In case the fire alarm panel is disconnected, we will receive a maintenance alarm and Command & Control Center will contact you proactively.

Customer roles & responsibilities

• Apply for the service and provide the required documentation upon registration (Emirates ID or Passport)
• Pay the amount due for service upon registration
• Pay monitoring fees annually after the first 2 years of the service
• Do not tamper or remove the alarm devices once installed
• Provide accurate information in terms of home details and contacts
• Clear any outstanding items identified during the survey visit

You can reach out to Ministry of Community Development to asses this category

What is the measurement to be taken if I’m not financially capable of funding an alarm system for my new villa?

You can either reach out to governmental entities and check withier you are eligible for a sponsorship from their side, otherwise we offer easy payment plans with Credit Card issuers across the country to pay for the service in installments.

Please contact us on 80022220 to verify the issue. In case you have an old system, you will need to upgrade your system, in order to have the feature.

The Bukhoor mode works from 5:00am to 12:00am only, to avoid any risk while the family is sleeping.

‘Disable all zones’ will result in silencing all detectors across the villa, while ‘disable a specific zone’ will result in only disabling sensors on that specific zone/floor.

To ensure your safety from the extensive Bukhoor smoke, the sensor in the Bukhoor burning area might beep to alert you about the extensive smoke. However, it will go silent in a matter of seconds and the alert will not be forwarded to the Civil Defense command centre. This is to ensure your safety and compliance to MoI regulations.

Note that by activating the feature, you will be bearing the full responsibility to report any fire incident occurring while it’s activated. If you are close to the panel, please press X to cancel the Bukhoor mode and press the panic button; if you are away, please call the emergency number 997 immediately.